7/26/2023 0 Comments Filmora x buy![]() ![]() Reply from Wondershare Filmora Updated May 17, 2023 Really hard to not be upset over the way Filmora treats their customers. I also tried calling and sat on hold waiting for someone for over 30 min. I also sent an email with my complaint last week and I heard nothing from Filmora so that is why I have come here to voice my disappointment. I just find the way you are trapping customers into purchasing a monthly Subscription sleazy. I had to pay the $20.00 USD charge just so I did not have to spend hours redoing my videos. After I spent hours creating my last 2 videos using 2 different templates I was shocked to find when I went to render the videos there was going to be a charge. ![]() You need to have the program say that "the template you are about to use is a trial and will need to be paid for before video can be rendered". I had no idea that the red diamonds I had to pay to use. I have been using Filmora for 2-3 years and I do about 2-3 short videos a month with it. You never know when they will charge you. I am a lifetime subscription owner and they are doing this? Do not recommend. Sleazy sales tactics- you spend hours on this software producing a video that you are really happy with then you go to render it and they want to charge you for extra titles that are in your video you did not know you had to pay for. Our support will contact you soon, please keep an eye on it. Look forward to a warm contact! - Thank you for giving Wondershare enough trust to take care of your concern further. If you failed to get this benefit as a new user, would you please send us your contact email after receiving a request from Trustpilot? We'll further look into it and do the needed assistance. Users can export only one video without a watermark for free and it needs to be done within 3 days after this benefit is redeemed. Those users may see this offer named "Get A watermark-free export" in the Filmora program. ![]() Actually, the Filmora team offers a benefit for the specific non-purchased users who meet the below conditions to export a video without limitation: -New users who have not purchased, not registered, or not exported videos -New users who have registered but not purchased, not exported videos on the first launch software day Notice: 1. In line with your doubt about the trial version, kindly let's explain it in more detail and hopefully, it would make things clarified and help you. Reply from Wondershare Filmora Updated May 6, 2023 ![]()
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